Our refund policy is “All Sales Final”.

Unfortunately, we can’t offer you a refund or exchange after this period.

True Distributors Department
38-5 20th Ave
Astoria, NY 11105

Refunds (if applicable)

Only in the case of defective items we may give back credit and accept exchanges. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied as credit, within a certain amount of days.

We absolutely DO NOT accept CODs or third-party billing for merchandise which has been returned.

Should you receive any products that have arrived to you upon delivery bearing extensive damage, you must call a Customer Care Representative immediately at +1-718-746-0008

In order to be considered for reimbursement, you must do the following:

Call our Customer Service Department at +1-718-746-0008 and we are available Mon-Fri: 9am – 5pm EDT, within a period of 14 days from the purchase (product issues not declared during this 14-day window are not entitled to a refund).

Exchanges (if applicable)

We only replace items if they are defective or damaged within a 14-day period. If you need to exchange it for the same item, send us an email at and send your item to: 38-05 20th Ave, Astoria, NY 11105

Returns should be sent to:

True Distributors Department
38-5 20th Ave
Astoria, NY 11105

We do not, and will not accept returns, or issue refunds for packages which are marked “return to sender” or “refused.” If you return a package, we highly suggest you get proof of the shipment, for records and, well, proof should anything go wrong.

Once a return is received by our shipping department, it takes generally between 5-10 business days for the processing of refunds. Once a return is processed, it is possible for it take up to one billing cycle for this return to be posted, depending on your financial institution and your method of payment.

As stated, prior shipping and handling charges are non-refundable.



Most True Distributors devices come with a 90- day warranty. If you experience a defect with your product while it's under warranty, please contact us to receive an RMA (Return Merchandise Authorization). Upon receiving the RMA number, ship back ONLY the item that is defective within 20 days to facilitate an exchange.

PLEASE NOTE: Return shipping is not pre-paid and can be returned either by USPS first class mail or by flat rate priority padded envelope. Once the item is inspected and deemed to be a manufacturing defect the shipping cost will be refunded to your account.

Warranty Does Not Include E-liquids, Clearomizers, Cartomizers, Atomizer Heads, Tanks or Drip Tips, and herb related vape products. Warranty covers manufacturing defects ONLY and will not cover issues related to abuse, misuse or normal wear and tear including dust, humidity or heat.

Replacements may be obtained by contacting Customer Service at +1-718-746-0008. It is required for the defective product to be returned to us, and must include a True Distributors issued RMA (Return Material Authorization) written on the outside of the package, sent prepaid and properly packaged for safe shipment. True Distributors will then send a new replacement item to you with prepaid ground shipping.

The True Distributors Warranty is defined as the serviceable life of the product in question. This is defined as the period during which all components are available. Should the product be determined to be irreparable, True Distributors reserves the right to substitute the defective product with an equivalent if available, or to retract the Warranty if there is no replacement available.

The above warranty is the only warranty authorized, in any way, by True Distributors.

In no way, under any circumstances, will True Distributors be held liable in any way for damages that may include circumstances including loss of pleasure, loss of enjoyment, loss of savings, or any other obscure, incidental, or consequential damages arising out of the use, or inability to use such products.

Cancellation of Future Deliveries of True Distributors Products

You are always free to cancel or modify any future deliveries of True Distributors refill products. In order to do so, you must call our Customer Service Department at +1-718-746-0008 and we are available Mon-Fri: 9am – 5pm EDT. You will, however, be responsible for payment of any products that have either already been shipped to you, or have been delivered at the time of your call.


Our products are shipped using the following carriers: USPS FedEx UPS DHL. We do not accept returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Adult Signature required for all deliveries.