PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE
All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of True Distributors LLC. The collective work includes works that are licensed to True Distributors LLC Copyright 2019, True Distributors LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with True Distributors or purchasing True Distributors products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with True Distributors or to purchase True Distributors LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by True Distributors LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of True Distributors LLC used in the site are trademarks or registered trademarks of True Distributors LLC. True Distributors is a licensed trademark LLC.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, True Distributors LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant ability and fitness for a particular purpose and non-infringement. True Distributors LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. True Distributors LLC does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
True Distributors LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if True Distributors LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Waiver of Class Action Right
BY ENTERING INTO THIS AGREEMENT, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHTS YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHERS IN THE FORM OF A CLASS ACTION OR ANY SIMILAR PROCEDURAL DEVICE. ANY CLAIMS WHICH MAY ARISE AS A RESULT OF, RELATING TO, OR IN CONNECTION WITH THIS AGREEMENT MUST BE ASSERTED INDIVIDUALLY.
In the event that a True Distributors LLC product is mistakenly listed at an incorrect price, True Distributors LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. True Distributors LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If you have already been charged for the purchase and your order is cancelled, True Distributors LLC shall issue a credit back to your method of payment in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by True Distributors LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
True Distributors LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to True Distributors LLC.
Your use of this site shall be governed in all respects by the laws of the state of New York, U.S.A., without regard choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of True Distributors LLC products) shall be in the state or federal courts located in Queens county, New York. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of True Distributors LLC products) must be commenced within one (1) year after the claim or cause of action arises. True Distributors LLC failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. True Distributors LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a True Distributors LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Information published on www.truedistro.com is NOT medical advice nor should it be used in lieu of any advice provided by a licensed medical professional or health care provider. Likewise, this website does not provide legal counsel or legal advice.
All content is for informational use only by adults of legal vaping age. While the timeliness and accuracy of all information found on this website is routinely checked, its accuracy or completeness cannot be guaranteed. True Distributors does not accept any legal responsibility or liability for any of the content contained on this website.
True Distributors does not promote the use of tobacco, we are against it.
True Distributors LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, True Distributors LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, True Distributors LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to True Distributors LLC in its sole discretion.
You agree to indemnify, defend, and hold harmless True Distributors LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, True Distributors LLC may link to sites operated by third parties. However, even if the third party is affiliated with True Distributors LLC, True Distributors LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of True Distributors LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, True Distributors LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Our products are not intended to diagnose, treat, cure or prevent any disease or addiction. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. By purchasing our products, you agree to use products at your own risk. Under no circumstances will True Distributors LLC, True Distributors LLC be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with use of, or reliance on any product on this site.
True Distributors LLC will not sell any tobacco/nicotine related products to anyone under the age of 21, nor will it sell tobacco products themselves. www.truedistro.com, True Distributors LLC cannot be held responsible for minors purchasing tobacco/nicotine related products with a guardian credit card. By using the Site, you agree that you are at least 18 years of age.
Our refund policy is “All Sales Final”.
Unfortunately, we can’t offer you a refund or exchange after this period.
True Distributors Department
38-5 20th Ave
Astoria, NY 11105
Refunds (if applicable)
Only in the case of defective items we may give back credit and accept exchanges. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied as credit, within a certain amount of days.
We absolutely DO NOT accept CODs or third-party billing for merchandise which has been returned.
Should you receive any products that have arrived to you upon delivery bearing extensive damage, you must call a Customer Care Representative immediately at +1-718-746-0008
In order to be considered for reimbursement, you must do the following:
Call our Customer Service Department at +1-718-746-0008 and we are available Mon-Fri: 9am – 5pm EDT, within a period of 14 days from the purchase (product issues not declared during this 14-day window are not entitled to a refund).
Exchanges (if applicable)
We only replace items if they are defective or damaged within a 14-day period. If you need to exchange it for the same item, send us an email at Support@truedistro.com and send your item to: 38-05 20th Ave, Astoria, NY 11105
Returns should be sent to:
True Distributors Department
38-5 20th Ave
Astoria, NY 11105
We do not, and will not accept returns, or issue refunds for packages which are marked “return to sender” or “refused.” If you return a package, we highly suggest you get proof of the shipment, for records and, well, proof should anything go wrong.
Once a return is received by our shipping department, it takes generally between 5-10 business days for the processing of refunds. Once a return is processed, it is possible for it take up to one billing cycle for this return to be posted, depending on your financial institution and your method of payment.
As stated, prior shipping and handling charges are non-refundable.
WE DO NOT WARRANTY ANY PURCHASES FROM AMAZON OR EBAY, PERIOD. You must have your receipt.
If applicable, some vape devices come with a 90-day warranty. If you experience an issue with your product while it's under warranty, please contact us to receive an RMA (Return Merchandise Authorization). Upon receiving the RMA number, ship back ONLY the item that is defective within 14 days to facilitate an exchange.
PLEASE NOTE: Return shipping is not pre-paid and can be returned either by USPS first class mail or by flat rate priority padded envelope. Once the item is inspected and deemed to be a manufacturing defect the shipping cost will be refunded to your account.
Warranty covers manufacturing defects ONLY and will not cover issues related to abuse, misuse or normal wear and tear including dust, humidity or heat.
Replacements may be obtained by contacting Customer Service at +1-718-746-0008. It is required for the defective product to be returned to us, and must include a True Distributors issued RMA (Return Material Authorization) written on the outside of the package, sent prepaid and properly packaged for safe shipment. True Distributors will then send a new replacement item to you with prepaid ground shipping.
The True Distributors Warranty is defined as the serviceable life of the product in question. This is defined as the period during which all components are available. Should the product be determined to be irreparable, True Distributors reserves the right to substitute the defective product with an equivalent if available, or to retract the Warranty if there is no replacement available.
The above warranty is the only warranty authorized, in any way, by True Distributors.
In no way, under any circumstances, will True Distributors be held liable in any way for damages that may include circumstances including loss of pleasure, loss of enjoyment, loss of savings, or any other obscure, incidental, or consequential damages arising out of the use, or inability to use such products.
WE DO NOT ACCEPT RETURNS FROM AMAZON OR EBAY, PERIOD.
Cancellation of Future Deliveries of True Distributors Products
You are always free to cancel or modify any future deliveries of True Distributors refill products. In order to do so, you must call our Customer Service Department at +1-718-746-0008 and we are available Mon-Fri: 9am – 5pm EDT. You will, however, be responsible for payment of any products that have either already been shipped to you, or have been delivered at the time of your call.
Notice of Intent Statement
True Distributors sells devices for vaping, these devices are not intended for use with tobacco.
CAUTION: when working with Li-ion cells, they are very sensitive to charging characteristics and may explode if mishandled. User should have enough knowledge on Li-Ion rechargeable batteries in charging, discharging, and assembly before use. Put the batteries in a fireproof container. Never leave batteries unattended when charging or while in use. Do not put batteries on wood surface or carpet when charging. Make sure to charge in Fire-Proof container. We are not responsible for damage of any modification to the batteries in form or shape. We are not responsible for any damage caused by misuse or mishandling of theses Li-Ion batteries. True Distributors cannot be held liable for damage or misuse with other manufacturers’ chargers. DO NOT ever mix chargers from one type of electronic cigarette with another type. Even though they may thread together, and appear to work together they were not designed to work together.
Third Party Websites
Truedistro.com may contain links to other websites on the Internet owned and operated by third parties. We have no control of the information, services, or products available on these third-party sites. The inclusion of links to these sites is not meant to imply our endorsement of the website, or any association with the website owners/operators. Because we maintain no control over such websites and resources, you are in agreement that we are not responsible or liable in any way for the availability or the operations of these external websites. We are not responsible or liable for any material located on or available on these websites for the protection of your data by third parties; once you leave our site, we cannot guarantee the protection or safety of information elsewhere. Should you participate or have dealings with any in way, participations in promotions offered by advertisers on the Website, and this includes the payment and delivery of these goods or services, and any other terms, conditions, warranties, or representations associates with these dealings and/or promotions, such interactions are between you and the applicable advertiser/third party. You are agreeing that we shall not be responsible or whatsoever liable, directly or indirectly, for any loss or damages caused by the usage or reliance on any such material available on or through any site or dealings or promotions.
Linking and Framing
You may not deep link to portions of the True Distributors Website, frame, inline link, or similarly display any of our property, which includes without limitation, the Website. You are prohibited from using any of our logos or trademarks as part of a link without our express written permission.
Lost or Damaged Orders
If at checkout you choose USPS First Class Mail, USPS Priority Mail, or USPS Express Mail as your shipping option and do NOT purchase the shipping insurance we offer on the checkout page True Distributors will not under any circumstances be liable nor replace and incorrectly delivered, lost, stolen or damaged orders, parts etc.
We reserve the right, to actively report and/or prosecute actual and suspected credit card, bank or check fraud. Should there be a need to, it is in our discretion to require you to provide additional authorization from you such as telephone confirmation of your order, and possibly other information as well. We also reserve the right to cancel, delay, refuse the shipment of, or recall form the shipper any order we suspect is fraudulent. During the ordering process, we capture certain information, and this includes date, time, IP address, and other information that is used to locate and identify individuals who are committing fraud. Should any order through our Website be suspected of fraud, we reserve the right, though we undertake no obligation, to present all records, with or without subpoena, to all necessary law enforcement agencies as well as to the credit card company for the investigation of fraud. We also reserve the right to cooperate with the authorities to prosecute offenders to the fullest extent of the law.
By confirming the placing of your order, you are signifying your consent, to be bound by our Terms and Conditions as stated above and that you are of legal smoking age in your state or jurisdiction and to all terms and conditions of True Distributors.